Make a Gadget Insurance Claim

Please contact Direct Group Limited on 0345 074 4787 or via email:


1. You must:

- notify Claims Administrator a soon as possible but in any event within 48 hours of any incident likely to give rise to a claim under this insurance;

- report the theft or accidental loss of any mobile phone, within 24 hours of discovery to your Airtime Provider and blacklist your handset;

- report the theft or accidental loss of any electronic gadgets to the Police within 48 hours of discovery and obtain a crime reference number in support of a theft claim and a lost property number in support of an accidental loss claim;

- provide us with details of the claim and any other contract, guarantee, warranty or insurance that may apply to the loss including but not limited to household insurance. Where appropriate a ratable proportion of the claim may be recovered direct from these Insurers.

- return your completed claim for and evidence of ownership to the Claims Administrators.



2. If the Claims Administrators replace your gadget, the damaged or lost item becomes theirs. If it is returned or found, you must notify the Claims Administrators and send it to them if they ask you to.

In the event that you make a claim, an excess fee applies which must be paid before your claim can be settled. This excess fee varies depending on the type of gadget you have insured and the type of claim you need to make. The fees are set out in the policy document which is available in the Documents tab above.