All claims must be notified to the claims administrator, their details are below. You should do this within 31 days of the end of the rental agreement in which the incident happened.
For policies purchased prior to 1 July 2017, please contact OSG Claims on telephone: 0333 355 0287.
For policies purchased on or after 1 July 2017, please contact The Specialist Claims Team on telephone: 0344 573 8240.
Alternatively you can download a claim form HERE.
Please ensure you fully complete, sign and date the claim form before returning it with all supporting documents to:
Post: The Specialist Claims Team, Car Care Plan, Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG
You will need to supply the following documents
You may be required, on request, to provide a copy of your passport, driving licence and proof of residency.
Please provide the name and address of your bank together with your sort code and account details. This will assist reimbursement.
Please note: Failure to follow these steps may delay payment of your plan.